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Think WIN-WIN
Within diverse groups of people, conflict is inevitable in the workplace. Fuelled by stress, contrasting personalities & values, job pressures and incidences of hostility or aggression & poor communication, the likelihood of conflict is increased.
Mediation can be used to create a workplace culture of fairness & equity and to support HR policies in areas of conflict resolution.
With a neutral third - party intervention, mediation gets to the heart of the matter to ensure resolution, while upholding respect and integrity of the parties.
A meeting between two or more parties who are experiencing conflict, with the aim of meeting to lead discussions and find a resolution.
An independent neutral third party facilitates the process.
Stay Calm
Listen to understand
Accentuate the positive
State your case tactfully
Attack the problem not the person
Avoid the blame game
Focus on future, not the past
Ask the right kinds of questions
Be creative
Pick your battles
Celebrate agreement
During a mediation session someone can request;
An individual session
A joint meeting
An opening statement
Exploring
Problem solving and negotiation
Design a settlement agreement
What are the
Benefits of Workplace
Mediation?
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Cutting the cost of conflict
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Diverting conflict away from costly adversarial procedures
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Getting work relationships back in line
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Enhancing Communication
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Stimulating healthy change and avoiding stagnation
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Fostering Dignity at work
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Improving understanding of how to prevent costly conflict
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Enhancing people's handling of their own dispute
Do you have a Human Resources Policy?
If you are a new company or existing organisation we can help you write and introduce appropriate Human Resources policies.
However if you already have human resource policies in place, we can assist in reviewing for legislative updates and best practice.
Our HR policies include;
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General Conditions of employment
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Disciplinary Code
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Training policy
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HIV Policy
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Reconciliation and reward, etc
Organisations can introduce different human resource policies as and when needed in line with the growth of their organisations.
